Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

MOQs vary by product category and fabric type, since some runs require minimum loom or dyeing batch sizes. Share your target product and quantity through our contact form or WhatsApp, and we will confirm the MOQ for that specific item within one business day.

Question 2

Can we request product samples before placing a bulk order?

Accepted Answer

Yes. We can arrange samples for serious buyers evaluating fabric quality, weave, or finishing before committing to a bulk order. Sample costs and shipping terms depend on the product and destination — ask us directly and we will walk you through the process.

Question 3

What are your typical production and delivery lead times?

Accepted Answer

Lead times depend on order volume, customization, and current production schedule. As a general guide, standard catalogue items move faster than fully custom specifications. We will give you a firm, order-specific timeline once we understand your requirements.

Question 4

Do you offer custom sizing, colors, or private-label branding?

Accepted Answer

Yes — we regularly produce to custom specifications for hospitality groups, wholesalers, and retail brands, including private labeling and packaging requirements. Share your specification sheet or reference sample and we will confirm feasibility and lead time.

Question 5

What payment terms do you accept for international orders?

Accepted Answer

We work with standard international trade payment methods commonly used in textile export (such as bank transfer and letter of credit arrangements). Specific terms are agreed per order based on volume and buyer relationship — this is something we finalize directly with each client.

Question 6

Which certifications do your associated manufacturers hold?

Accepted Answer

Our associated manufacturing partners hold a range of internationally recognized certifications covering quality management, social compliance, and environmental standards — see the Certifications section on our homepage for the full list, including OEKO-TEX, ISO 9001, SEDEX, and GOTS among others.

Question 7

Which markets and industries do you currently export to?

Accepted Answer

We supply wholesalers, retailers, and hospitality/institutional buyers across multiple export markets. If you would like to know about experience in your specific region or industry, ask us directly and we will share relevant context.

Question 8

How do I get a formal quote for a bulk order?

Accepted Answer

Use the Request a Quote form on our Contact page or the product enquiry cart on any product page — add the items you are interested in, submit your details, and our team will respond with pricing and terms based on your specified quantities.

Question 9

Do you handle shipping and export documentation?

Accepted Answer

Yes, we coordinate export logistics and standard shipping documentation for international B2B orders. Specific incoterms (FOB, CIF, etc.) are agreed per order — let us know your preferred terms when requesting a quote.

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